Privacy Policy

Last updated: February 5, 2026

1. Who We Are

Cognitiv Pty Ltd (ACN 688 133 977) ("Cognitiv", "we", "us", "our") is an Australian-registered technology consultancy. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the European Union General Data Protection Regulation (GDPR).

Contact: adam@cognitiv.com.au

2. Information We Collect

We may collect the following types of personal information:

  • Contact information: Name, email address, and any details you provide via our contact form.
  • Usage data: Pages visited, time spent on site, referring URL, browser type, device type, and IP address — collected via analytics tools.
  • Email subscription data: Email address provided when subscribing to our newsletter or downloading resources.
  • Transaction data: Payment and billing information when purchasing products or services, processed securely by Stripe.

3. How We Use Your Information

We use personal information to:

  • Respond to your enquiries and provide requested services
  • Process transactions and deliver purchased products
  • Send newsletters and marketing communications (with your consent)
  • Analyse website usage to improve our services and content
  • Comply with legal obligations

We will only use your information for the purpose for which it was collected, unless you consent to other uses or as required by law.

4. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area (EEA), we process personal data under the following legal bases:

  • Consent: When you subscribe to our newsletter, submit a contact form, or accept cookies.
  • Contractual necessity: When processing is required to deliver services or products you have purchased.
  • Legitimate interest: For website analytics and improving our services, where this does not override your rights.

5. Cookies

We use cookies and similar technologies on our website. Essential cookies are required for the site to function. Analytics cookies (such as Google Analytics) are only set with your consent.

You can manage your cookie preferences at any time using the cookie settings on our website, or by adjusting your browser settings.

6. Third-Party Services

We use the following third-party services that may process your data:

  • Vercel: Website hosting (USA)
  • Google Analytics: Website analytics (USA) — with your consent
  • Stripe: Payment processing (USA) — PCI DSS compliant
  • Resend/Email provider: Email delivery (USA)
  • Sanity: Content management (Norway)

Each service has its own privacy policy. We ensure that all third parties we work with provide adequate data protection.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Contact form submissions are retained for 12 months. Email subscription data is retained until you unsubscribe. Transaction records are retained for 7 years for tax compliance.

8. Your Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct inaccurate or incomplete data.
  • Deletion: Request that we delete your personal data (subject to legal obligations).
  • Portability: Request your data in a structured, machine-readable format.
  • Withdraw consent: Withdraw consent for marketing communications at any time.
  • Lodge a complaint: Contact the Office of the Australian Information Commissioner (OAIC) or your local data protection authority.

To exercise any of these rights, contact us at adam@cognitiv.com.au.

9. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses HTTPS encryption. Payment data is processed securely by Stripe and is never stored on our servers.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

11. Contact

If you have questions about this privacy policy or how we handle your data, contact us at:

Cognitiv Pty Ltd
Email: adam@cognitiv.com.au
ACN: 688 133 977