Legal

Privacy Policy

Last updated: 20 May 2026

1. Who Cognitiv is

Cognitiv Pty Ltd (ACN 688 133 977) is an Australian-registered technology practice. Cognitiv is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the European Union General Data Protection Regulation (GDPR).

Contact: adam@cognitiv.com.au

2. Information Cognitiv collects

Cognitiv may collect the following types of personal information:

  • Contact information: Name, email address, and any details you provide via the contact form or command palette.
  • Usage data: Pages visited, time spent on site, referring URL, browser type, device type, and IP address - collected via analytics tools.
  • Email data: Email address provided when starting a conversation or subscribing to updates.
  • Transaction data: Payment and billing information when purchasing products or services, processed securely by Stripe.

3. How Cognitiv uses your information

Cognitiv uses personal information to:

  • Respond to your enquiries and provide requested services
  • Process transactions and deliver purchased products
  • Send updates and marketing communications (with your consent)
  • Analyse website usage to improve services and content
  • Comply with legal obligations

Cognitiv will only use your information for the purpose for which it was collected, unless you consent to other uses or as required by law.

4. Legal basis for processing (GDPR)

For individuals in the European Economic Area (EEA), Cognitiv processes personal data under the following legal bases:

  • Consent: When you submit a contact form, open the command palette intake, or accept cookies.
  • Contractual necessity: When processing is required to deliver services or products you have purchased.
  • Legitimate interest: For website analytics and improving services, where this does not override your rights.

5. Cookies

Cognitiv uses cookies and similar technologies on this website. Essential cookies are required for the site to function. Analytics cookies (such as Vercel Analytics) are cookieless by default; any non-essential analytics are only set with your consent.

You can manage your cookie preferences at any time using the cookie settings on this site, or by adjusting your browser settings.

6. Third-party services

Cognitiv uses the following third-party services that may process your data:

  • Vercel: Website hosting and analytics (USA)
  • Resend: Email delivery for contact form and command palette submissions (USA)
  • Stripe: Payment processing (USA) - PCI DSS compliant

Each service has its own privacy policy. Cognitiv ensures that all third parties used provide adequate data protection.

7. Data retention

Cognitiv retains personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Contact form and command palette submissions are retained for 12 months. Transaction records are retained for 7 years for tax compliance.

8. Your rights

You have the right to:

  • Access: Request a copy of the personal data Cognitiv holds about you.
  • Correction: Request that Cognitiv correct inaccurate or incomplete data.
  • Deletion: Request that Cognitiv delete your personal data (subject to legal obligations).
  • Portability: Request your data in a structured, machine-readable format.
  • Withdraw consent: Withdraw consent for marketing communications at any time.
  • Lodge a complaint: Contact the Office of the Australian Information Commissioner (OAIC) or your local data protection authority.

To exercise any of these rights, contact Cognitiv at adam@cognitiv.com.au.

9. Security

Cognitiv takes reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. The site uses HTTPS encryption. Payment data is processed securely by Stripe and is never stored on Cognitiv servers.

10. Changes to this policy

Cognitiv may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. Review this page periodically for changes.

11. Contact

If you have questions about this privacy policy or how Cognitiv handles your data, contact:

Cognitiv Pty Ltd
Email: adam@cognitiv.com.au
ACN: 688 133 977