A 350-staff hospitality group runs operations across multiple venues. The rostering process used to be a spreadsheet pass, with managers cross-checking penalty rates, qualifications, and leave by hand, and errors that compounded on shift swap.
Cognitiv was brought in through a warm referral to build a custom AI scheduler. The honest assessment: mature tooling already existed, so rather than over-building, Cognitiv recommended and implemented an existing workforce-management platform - configured against the venue's real awards, availability, and leave rules, with a human signing off each weekly draft. The number the managers feel is the hours the rostering team gets back every week.
The system runs as a weekly cycle. A human still signs off the draft. It respects the actual EBA, not a paraphrase of it. The value Cognitiv added was choosing and configuring the right tool - and knowing when not to build.